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FAQs For Referred Pet Owners

FAQs for pet owners who have been referred to us

How Can My Pet Be Referred To Pride Veterinary Centre?

Your vet will need to make the initial referral for your pet to be treated by our team. They can do this by completing our online form.

What Happens When My Pet Is Referred?

More info coming soon

What Do I Need To Bring With Me To My First Appointment?

More info coming soon

What Happens When I Arrive At Pride Veterinary Centre?

Upon arrival for your appointment, please report to our dedicated referral reception desk.

What Will Happen To My Pet During Its Stay At Pride Veterinary Centre?

This will vary on a case by case basis. More info coming.

Will My Pet Be Kept In Overnight?

On some occasions your pet will need to be hospitalised overnight. This will be clarified before your pet is admitted.

Will I Be Able To See My Pet If It Has Been Hospitalised?

Yes. We do limit family visits to a pre-booked 15 min slot, between 10:30 - 12:30 and 2:00 - 5:30pm. Visits are pre-booked to ensure that you don’t arrive when treatments are due so you can get the full amount of time with your pet.

Will I Be Kept Updated On My Pet’s Progress While It's Hospitalised?

We aim to provide you a telephone update by 11:00am on the day of admission. This allows us time to perform a full clinical examination, review the treatment protocol and create a plan for the day. We will also update you regarding your account at this time.

If you have not heard from us by 11:00am please call our main reception on 01332 548911 and we will update you as required over the course of the day. If you are worried or just want to know how your pet is you can ring in and reception will speak to the nurse caring for your pet and give you a brief update as to how they are.

What Happens If My Pet Is Diagnosed With An Ongoing Problem?

More info coming soon

How Much Will My Pet’s Treatment Cost

This will vary depending on the diagnostic testing and treatment plan in place. Your vet can request an estimate from our team at the time of referral. Please note this could change due to unforeseen circumstances. Our team will keep you up to date if there are any changes to this.

When Do I Need To Pay For My Pet’s Treatment?

Payment is to be made at the time. 50% of the estimate given is taken after the consultation, and the rest of the payment is taken at discharge. If your pet is being discharged on the day of admission, and has a follow up appointment, payment is take on the discharged day.

Will Insurance Cover The Cost Of My Pet’s Treatment?

In most cases yes, but this will also depend on the level of cover you have.

Can You Claim My Pet’s Fees Directly From Their Insurance Company?

More info coming soon

What Happens If My Insurance Company Doesn’t Settle The Claim?

More info coming soon

How Much Will Treatment Cost If My Pet Is Not Insured?

More info coming soon

How Much Does An MRI Cost?

More info coming soon

How Much Does CT Cost?

Cost of MRI/CT etc. where has lots of variations depending on whether it is done in or out of hours. CT impacted by the number of regions scanned (full body, elbow etc.) Other factors e.g. sedation etc. Estimates will be given on referral depending on case requirements.

What Is A Specialist Vet?

More info coming soon

What Happens When My Pet Is Anaesthetised?

More info coming soon

Can My Pet Be Referred If I Don’t Have Pet Insurance?

More info coming soon

Why Choose Pride Veterinary Centre For My Pet’s Referral

More info coming soon