24 hour emergencies 01332 678333
24 hour referrals 01332 548911

Information for owners of hospitalised patients

We understand how worrying it can be when your pet is hospitalised and everyone at Pride Veterinary Centre is totally committed to delivering the highest quality care to your pet.

Visiting

A family member visiting is an important part of your pet's recovery alongside rest and recuperation. We limit family visits to a pre booked 15 minute slot, this ensures that you do not arrive when treatments are due as we do not want to disrupt/reduce your time with your pet. Also as pets can get very excited at visiting times and become tired we can ensure they get plenty of time to rest. Visiting times are available during the day between 10.30am - 12.30pm and 2pm - 5.30pm and we request all visits are pre booked.

Updates

You should receive a telephone update regarding your pet by 11am, this will allow us time to perform a full clinical examination, review their treatment protocol and create a plan for the day. At this time we will also update you regarding your account.

If you have not heard from us by 11am please call our main reception on 01332 548911 and we will update you as required over the course of the day. If you are worried or just want to know how your pet is you can ring in and reception will speak to the nurse caring for your pet and give you a brief update as to how they are.

 

Call 01332 548911

Speak to one of our friendly team about how we can help with your pet’s needs.

 

referrals@prideveterinarycentre.co.uk

Email us with any questions you might have and we’ll get back to you as soon as we can.

 

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