24 hour emergencies 01332 678333
24 hour referrals 01332 548911

Coronavirus COVID-19 - Information For Referring Vets

25 March 2020

We want to assure you that we are still open and seeing sick pets and emergencies.

Due to the ongoing developments of the COVID-19 pandemic, we can assure you that we are doing all we can to maintain our referral services for you.

We have put protocols in place to protect both our staff and your clients when being referred to us. We sincerely hope that these preventative measures will allow us to continue offering a referral service to you.

Advice On Oxygen Use In Practice

To help our referring practices, our Anaesthesia Team have written some guides to oxygen use in practice to help you with any of your usual procedures where oxygen is required:

We hope you find these of use to your teams.

Advice For Referring Clients To Pride Veterinary Centre

We ask that you check with your clients prior to visiting us that they are not suffering from:

  • High temperature
  • Cough or sore throat

And have not been in contact with anybody who has been diagnosed or is suspected to have COVID-19, or are currently self-isolating.

We are working hard to provide a safe environment for visitors to our hospital. Clients are asked to call the hospital from their car upon arrival, then wait in their car until somebody comes out to them. This is to protect both our staff and your clients from the risk of infection.

Please note that we are currently not allowing clients to enter the building with their pets due to the risk of infection.

Because the of the current situation, we need to operate with smaller teams so we may need to reduce capacity for some of our referral services. We are still open for emergency referrals only so please call us on 01332 548911 and we can advise you.

We are currently not taking referrals for either ophthalmology or dermatology. If this changes, we will contact you again to advise.

In the meantime, we are doing our utmost to keep our referral services working. Thank you for your patience in this matter. Please rest assured that we are doing everything we can to support you and your clients.


Call 01332 678333

Speak to one of our friendly team about how we can help with your pet’s needs.



Email us with any questions you might have and we’ll get back to you as soon as we can.


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